Product: Fresh Flow Inbound Services
RedTree have been providing managed IT Support to businesses since 2009. Fresh Flow field the vast majority of our inbound customer service calls and they are very good in what they do. We work with lots of businesses big and small to provide a team of experts that become outsourced IT support; rapidly and efficiently responding to IT issues. Fresh Flow operators accurately relay to our engineers the extent of a customer’s problem to enable us to then remotely service their IT needs and wants. We cover everything from Servers and Network Infrastructure, to Computers, Workstations and Mobile Devices.
Vendor Management is a big part of what we do – because our clients don’t have the time to be stuck in the middle when their supplier is blaming another and vice versa – we manage everyone in the chain to ensure the problem is resolved quickly and permanently. Fresh Flow provide us with our own outsourced customer service team and as such are an integral part of our business.
Because business continuity is at the heart of what we do, all of our clients enjoy comprehensive back-up and disaster recovery solutions as part of their Managed IT Support. Thanks to Fresh Flow we give our clients a highly efficient and prompt service.