Telephone Skills Training

Selling over the telephone is a very specialist activity, whether you are selling a product or a service, or generating sign up to an event or organisation. Our tailored telephone skills training can help you achieve the results you need.

A totally different approach is required to a face to face meeting, so it is vital that your sales or customer service teams understand the questioning techniques and strategies that are best suited for lead generation and selling over the telephone.

Equally, dealing with customer’s enquiries and questions over the telephone requires a warmth and unique skillset that differs to a face to face context.

How your staff represent you over the telephone is key to your company image and growth

Our telephone training program covers every aspect of using the phone and is professionally designed and delivered to meet required standards.

Who will benefit from our tailored telephone training?

  • Telesales staff
  • Telemarketing staff
  • Incoming call handlers including receptionists and personal assistants
  • Outbound sales staff
  • Business development managers
  • Sales people who have had no formal training on the subject before
  • Sales people who need a refresher and need to get “back to basics” to refocus their time and effort
  • New sales people
  • Client relationship managers
  • Account managers
  • Business development managers
  • Commercial managers

Imagine what your staff will gain from our training courses!

  • Learn what a great job looks like
  • Streamline their scripts and sales pitches
  • Learn the most effective outbound telephone sales calling model
  • Learn how to identify the specific needs of your client and how to match these with what you are selling/offering
  • Learn high impact opening statements
  • Learn phrases and one-liners to progress the sale
  • Learn how to avoid those dreaded silences if things are not going your way
  • Learn how to respond to objections and excuses
  • Learn how to ask for the appointment or the sale
  • Enhance your questioning and listening skills
  • Learn closing techniques of how to get to that “YES” and close the sale
  • How to get your point across without the waffle
  • Learn how to build effortless rapport with your prospects

 Make the ordinary extraordinary!